Customer Relationship Specialist

About this job

  • Full-time employee
  • New Ulm, Minnesota

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Job description

Frandsen Bank & Trust is a growing company looking for a Customer Relationship Specialist for our Residential Operations Center. This position will involve being a resource for our lenders and work directly with customers, facilitating locking rates and managing the lock desk of Residential 1-4 family mortgages sold to the secondary market. Applicants will have an Associate’s degree (AA) or higher from an accredited college or university; may be substituted with a minimum of 2 years work related experience in the mortgage area; specifically loan background. A Secondary Market product knowledge and guidelines is preferred but not required. Other primary responsibilities include but not limited to, preparing regulatory disclosures, interpreting banking policies while analyzing property and income documentation, customer service and assisting our lenders with their needs. This is a non-exempt, full-time position with an excellent benefit package.

The successful candidate will have proven time management, organizational and computer skills; will be subject to a skills test. Candidates must have an eye for detail, work efficiently and cooperatively, be positive and flexible.

About Frandsen Bank & Trust

Frandsen Bank & Trust is a high quality community bank that provides a wide array of banking products and services to their customers and communities (in Minnesota, North Dakota, and Wisconsin); deposit accounts, loans, mobile banking, online banking, bill pay, eStatements, cash management, credit and check cards, electronic payments, ATMs, safe deposit boxes, and trust (Wealth Management & Trust), and investment management (Frandsen Investment Services). All products and services are provided in a true community banking environment where the customer is cared for in a way that nurtures a long-term relationship.

Our mission is to determine needs, develop relationships, and deliver solutions.

Frandsen Bank & Trust is owned by Frandsen Financial Corporation (“FFC”). Founded in 1982, FFC is an interstate bank holding company with $1.7 billion in assets, and has $325 million in assets under management in its Wealth Management & Trust operations.

FFC provides a variety of support services to Frandsen Bank & Trust, including; data and item processing, accounting, regulatory reporting, auditing, marketing, human resources, compliance and training, loan review, investment management, asset/liability and funds management, and policy management. This structure allows our bankers to spend more valuable time with the customers to develop long-term banking relationships.

Frandsen Bank & Trust is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran


GENEROUS BENEFIT PACKAGES*

  • High-deductible health plan with 100% preventive services (in network)
  • 100% coverage for preventive prescription medications
  • Flexible spending account
  • Life, accident, and disability insurance options
  • Dental and vision plan options
  • 401(k) and profit sharing
  • Employee assistance program
  • Additional benefits may apply to specific companies

*Available to qualified full-time employees

Frandsen Corporation and related entities are a family of businesses owned and operated by Dennis and Greg Frandsen and headquartered in North Branch, Minnesota. The manufacturing sector has operations in Minnesota, Iowa, and Kentucky. The banking sector has facilities in Minnesota, North Dakota, and Wisconsin.